Controlled products
Each item is checked according to its type.
Protection and assistance
ReBoxLab Warranty
Our coverage is designed to offer you transparency, protection, and assistance. Each item is checked according to its type before being made available.
1. Scope of the warranty
ReBoxLab's warranty covers non-conformity or operational defects present at the time of delivery and not declared in the product sheet.
The assessment is made by considering the type of product, the conditions declared at the time of sale, and the reported defect.
The aesthetic condition, included accessories, and any defects already specified in the product description do not constitute subsequent defects.
Declared Conditions
Quality, cosmetic condition, and accessories are described in the product sheet.
Dedicated support
Our team remains available during the case management process.
Continuing value
We recirculate still useful products, reducing waste.
2. Coverage term
12
months
The ReBoxLab warranty cover is valid for 12 months from the product delivery date, according to the conditions outlined on this page.
Any mandatory rights granted to the consumer by applicable law remain unaffected.
3. What it covers
Coverage is assessed based on the problem encountered and the conditions stated in the product data sheet.
Defects of conformity
Undisclosed defects that compromise the normal use of the product.
Operating problems
Malfunctions incompatible with the conditions declared at the time of sale.
Missing accessories
Accessories listed as included on the product sheet are considered in the evaluation.
4. What's Not Covered
Accidental Damage
Drops, impacts, liquids, or events after delivery.
Misuse
Use not in accordance with instructions or unauthorised interventions.
Declared defects or absences
Any defects or missing accessories/parts stated in the product description.
Normal wear and tear
Deterioration consistent with usage and the nature of the component.
5. How to Request Assistance
Contact us with the necessary information: our team will guide you through every step of the process.
Contact us
Send your request from the Contact Us page, via our support email or to our WhatsApp number.
Describe the problem
Please provide the order number and attach photos or videos that may help with the verification.
Follow the instructions
We will inform you how to proceed and, when necessary, how to return the product.
Verification and resolution
After the review, we will inform you of the proposed solution for the case.
Do you need help?
Our team is at your disposal.
The information on this page describes ReBoxLab's coverage and support procedures. Mandatory rights provided by applicable law remain unaffected.