Terms of service

OVERVIEW

Welcome to ReBoxLab!

The terms “we”, “us”, and “our” refer to ReBoxLab. ReBoxLab operates this store and website, including all information, content, features, tools, products, and services, with the goal of providing you with a complete and transparent shopping experience (the “Services”).
ReBoxLab is supported by the Shopify platform, which enables us to provide the Services.

The following terms and conditions, together with any policies or documents linked to them (“Terms and Conditions of Service” or “Terms”), define your rights and responsibilities when using the Services.

We invite you to read these Terms and Conditions of Service carefully, as they contain important information regarding your legal rights and include sections relating to warranty limitations and liability limitations.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and Conditions of Service and our Privacy Policy [LINK]. If you do not accept these Terms or the Privacy Policy, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accessing or using ReBoxLab Services, you confirm that you are of legal age to enter into a binding contract under the laws of your country of residence. You also confirm that if you allow minors under your responsibility to access our Services through devices you own or manage, any activity performed by them occurs under your full and direct responsibility.

To allow you to fully use our Services — from simple browsing to purchasing products — we may request certain personal information, such as a valid email address, billing details, payment information, and the shipping address required to fulfill orders. By providing such data, you declare that it is accurate, up to date, and complete, and that you have full authority to provide it. You also agree to keep this information updated over time to allow us to ensure proper account functionality and transaction processing.

Access to your account and the protection of your login credentials — such as passwords, codes, or other authentication methods — remain entirely your responsibility. Any activity performed through your account will be considered carried out by you. For this reason, you are encouraged to take all necessary measures to maintain account security. ReBoxLab cannot be held responsible for unauthorized activity resulting from failure to safeguard your credentials.

The account you create is personal and may not be transferred, assigned, sold, or licensed to third parties without our written consent. If we detect inaccurate, incomplete, or outdated information, or behavior that jeopardizes the security of your account or our Services, we may suspend or restrict access, or proceed with account closure.

If you believe your account has been compromised or used without authorization, please contact us immediately so we can act quickly to secure your information.

SECTION 2 – OUR PRODUCTS

At ReBoxLab, we are committed to presenting our products as accurately and transparently as possible. Each item is photographed, described, and classified with care so that you can clearly understand its actual condition at the time of purchase. However, the visual appearance of a product may vary depending on the device used to view it, screen settings, brightness, or other technical factors beyond our control. As a result, colors, tones, or details may appear slightly different from reality.

While we strive for maximum accuracy, we cannot guarantee that every product will perfectly match personal expectations or that its real appearance will be identical to photographs or website descriptions. This is particularly true for refurbished or used items, or products with minor aesthetic imperfections: each piece is unique and may have individual characteristics that are transparently disclosed but may still involve natural variations.

Product descriptions and specifications may be updated or modified at any time without prior notice. We also reserve the right to suspend the sale of an item or limit availability at our discretion. Such limitations may relate to quantity, geographic availability, or specific sales conditions.

Our goal remains to provide accurate and updated information at all times. However, purchasing used and refurbished products inherently involves variability that is part of their history and our mission: giving new life to items that deserve to be reused.

SECTION 3 – ORDERS

When you place an order through the ReBoxLab website, you are submitting a purchase offer for the selected product(s). Order submission does not automatically constitute acceptance: confirmation occurs only after ReBoxLab verifies product availability, checks the accuracy of the provided information, and successfully processes payment. Until then, the order remains under review.

ReBoxLab reserves the right, at its discretion, to accept or refuse an order for legitimate reasons, including irregular payment data, availability limits, product description errors, or other conditions preventing proper fulfillment. If we cannot accept, modify, or must cancel an order, you will be promptly notified using the contact details provided at purchase, such as your email address, billing address, or phone number.

You are encouraged to review all order details carefully before submission, as once accepted by ReBoxLab, modification or cancellation may not be possible, except as provided under our Returns and Refund Policy [LINK], which governs withdrawal rights and product returns within legal deadlines.

By placing an order, you declare that products are purchased exclusively for personal or household use and not for resale, distribution, or commercial export. ReBoxLab reserves the right to limit or cancel orders that appear unreasonable, non-compliant, or inconsistent with these Terms.

SECTION 4 – PRICING AND BILLING

Prices displayed on the ReBoxLab website, including discounts, promotions, or special offers, may change at any time without notice. The price applied is always the one displayed at the moment of order submission and will be clearly shown in the confirmation email following purchase.
Unless otherwise stated, listed prices do not include taxes, customs duties, handling fees, or shipping costs, which are calculated and shown before order completion.

Prices in our online store may differ from those offered through other sales channels or third-party promotions. Certain special offers may be subject to separate terms that override these Terms where applicable.

To complete purchases correctly, all information provided — including payment data, billing details, shipping address, and account information — must be accurate, current, and complete. You agree to update such information without delay when changes occur.

You declare that your payment card details are valid and that you are authorized to use them. You accept responsibility for ensuring the transaction is covered by your bank or card issuer and that all charges — including taxes, shipping, handling, or other applicable fees — will be honored.

SECTION 5 – SHIPPING AND DELIVERY

ReBoxLab relies on third-party couriers for shipping and commits to providing the most accurate delivery estimates possible. These estimates are indicative and may vary depending on the courier, destination, time of year, or other factors beyond our control. Delivery delays caused by external factors — such as courier delays, weather conditions, traffic, holidays, or logistical issues — cannot be attributed to ReBoxLab.

In accordance with consumer protection law, the risk of loss or damage remains with ReBoxLab until the customer, or a designated recipient, takes physical possession of the package. Only if the customer expressly chooses a courier different from the one proposed by ReBoxLab does the risk transfer to the customer at the time of delivery to that carrier.

Upon receiving the package, you are encouraged to verify its condition and integrity. If you notice signs of tampering, damage, or anomalies — to the package or its contents — please notify us promptly so we can assist in managing any claim or return procedure.

SECTION 6 – INTELLECTUAL PROPERTY

All content within ReBoxLab Services — including trademarks, trade names, text, descriptions, photographs, images, graphics, audiovisual elements, layouts, design, site structure, reviews, product listings, and any creative or technical materials — is owned by ReBoxLab, its affiliates, or respective licensors and protected by Italian, European, and international intellectual property laws.

Access to the Services does not grant rights to use content beyond normal browsing. Content may be used solely for personal, non-commercial purposes. Any reproduction, distribution, modification, publication, transmission, derivative work, duplication, or commercial exploitation requires prior written consent from ReBoxLab.

Nothing within the Services constitutes a license or authorization regarding patents, trademarks, copyrights, or intellectual property rights belonging to ReBoxLab, Shopify, or third parties. Unauthorized use may result in civil or criminal liability.

The ReBoxLab name, logo, designs, slogans, and identifying brand elements are trademarks of ReBoxLab or its licensors and may not be used without written authorization.

Shopify trademarks and logos belong exclusively to Shopify Inc.
All other trademarks or product names belong to their respective owners.

ReBoxLab reserves all rights not expressly granted.

SECTION 7 – OPTIONAL TOOLS

Our Services may include tools or integrations provided by third parties. These tools are not controlled or managed by ReBoxLab, and we provide access “as is” and “as available” without warranties.

Use of such tools is voluntary and at your own risk. You are responsible for reviewing and accepting third-party terms before using them.

Future tools or services added to the platform automatically fall under these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. ReBoxLab does not control or endorse these sites and assumes no responsibility for their content, practices, or transactions.

Any issues arising from third-party products or services must be addressed directly to those providers.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

ReBoxLab uses Shopify to operate its technical infrastructure. Shopify provides technology but is not involved in commercial decisions or transactions between you and ReBoxLab.

All purchases occur directly between you and ReBoxLab. Shopify is not a party to the sales contract and cannot be held responsible for product-related issues or transaction disputes.

By accepting these Terms, you release Shopify and its affiliates from liability related to transactions conducted through our store. All claims must be directed exclusively to ReBoxLab.

SECTION 10 – PRIVACY POLICY

The personal data we collect through our Services is processed in accordance with ReBoxLab’s Privacy Policy, which you can review at the following link: [LINK]. Certain data, especially data required for the proper functioning of the platform, may also be processed by Shopify, which acts as our technology provider. Shopify’s Privacy Policy, also publicly available, describes how Shopify handles data related to access to and use of the online store.

By using our Services, you confirm that you have read, understood, and accepted the provisions set out in the above privacy policies.

Because Shopify provides the infrastructure on which our store is based, some of the information you submit while using the Services — such as technical data, information about your interaction with the website, or details necessary to process orders — may be collected and processed directly by the platform. Shopify uses such data to enable the store’s operation and to improve the quality of its services.

In order to provide the Services, some of your data may be transferred to or stored in countries other than your own, including countries outside the European Union. Such transfers are carried out in compliance with the safeguards required by applicable law, such as Standard Contractual Clauses or other recognized mechanisms.

We encourage you to review our Privacy Policy [LINK], where you will find a complete and up-to-date description of how we manage your personal data and how our providers operate, including Shopify and any partners involved in delivering the Services.

SECTION 11 – FEEDBACK

When you submit, upload, publish, email, or otherwise share ideas, suggestions, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant ReBoxLab a perpetual, worldwide, transferable, irrevocable, and royalty-free license to use, reproduce, modify, publish, distribute, translate, adapt, communicate, display, and otherwise exploit such Feedback by any means and for any purpose, including — by way of example and without limitation — commercial purposes, analysis, improvement of the Services, development of new features, or promotional activities.
This license allows us, for example, to use your comments to improve the website or to display your review on our product pages.

By providing Feedback, you represent and agree that:

  • You hold all rights necessary to provide such content and that nothing infringes copyright, trademarks, patents, or other protected rights.
  • You have disclosed any compensation, incentives, or benefits received for submitting Feedback, as required by applicable laws.
  • Your Feedback complies with these Terms and does not contain unauthorized, defamatory, unlawful, or inappropriate content.

You also agree that ReBoxLab is not obligated to:

  • keep submitted Feedback confidential,
  • provide any compensation, payment, or indemnity,
  • provide a response or acknowledgment regarding received Feedback.

Although we have no obligation to actively monitor user-submitted content, we reserve the right — but not the obligation — to edit, refuse, or remove any Feedback that we deem, at our sole discretion, illegal, offensive, threatening, defamatory, obscene, discriminatory, fraudulent, violent, or otherwise inappropriate, or that violates third-party intellectual property rights or conflicts with these Terms and Conditions of Service.

You further confirm that your Feedback:

  • does not violate third-party rights, including copyright, trademarks, privacy rights, image rights, or any other personal or proprietary rights;
  • does not contain unlawful defamatory, discriminatory, obscene, or offensive material;
  • does not contain malware, viruses, malicious code, or elements designed to damage, compromise, or interfere with the operation of our Services or other websites;
  • does not use false email addresses, impersonate any person or entity, or otherwise mislead ReBoxLab or third parties as to the origin of the submitted content.

If you choose to publish Feedback, you are solely responsible for its accuracy and compliance with applicable laws. ReBoxLab assumes no liability for Feedback posted by you or by other users within the Services or in any related space.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Despite the care we devote to managing our website and presenting products, some information within the Services may contain typographical errors, inaccuracies, or omissions. These may include, by way of example, product descriptions, technical specifications, prices, promotions, current offers, shipping costs and methods, estimated delivery times, or product availability.

ReBoxLab reserves the right to correct any error, inaccuracy, or omission at any time and without prior notice, even after an order has been submitted. Likewise, we may update or modify information within the Services as necessary, including — where permitted by law — the ability to cancel orders that contain obvious errors or conditions inconsistent with correct information.

Such corrections, updates, or modifications may occur at any time and will be effective as soon as they are published on our website. We remain committed to keeping information as accurate and up to date as possible, aware of its importance to your purchasing experience.

SECTION 13 – PROHIBITED USES

You may access and use the Services solely for lawful purposes. You may not use the Services — directly or indirectly — in any manner that is unlawful, harmful, or contrary to applicable laws. In particular, you may not use the Services for illegal or malicious purposes, nor to violate any local, regional, national, or international laws, regulations, or ordinances.

It is strictly prohibited to use the Services to violate or attempt to violate the intellectual property rights of ReBoxLab or third parties, or to harass, oppress, insult, harm, defame, slander, disparage, intimidate, or offend our employees, collaborators, other users, or anyone interacting with the website.

You may not transmit false or misleading information, nor send, receive, upload, download, or use materials that do not comply with these Terms. It is prohibited to use the Services to distribute unsolicited advertising or promotional material, including unsolicited emails, spam, chain letters, or similar communications.

You may not impersonate another person or entity, attempt to do so, or create confusion as to your identity. Likewise, you may not engage in conduct that interferes with or limits other users’ use of the Services, or that may be dangerous, harmful, or expose ReBoxLab, Shopify, or other users to liability or risk.

You agree not to upload or transmit viruses, malicious code, or any other harmful material that may compromise the functioning of the Services, connected systems, or any website. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our written consent.

It is prohibited to collect or attempt to track other users’ personal data without authorization. You may not engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping, nor interfere with the website’s security features, attempt to bypass them, or damage them.

We reserve the right to suspend, disable, or terminate your account without notice if we believe — even potentially — that you have violated any part of these Terms or that your behavior may compromise the security, proper functioning, or reputation of ReBoxLab.

SECTION 14 – TERMINATION

ReBoxLab may terminate this agreement or limit, suspend, or revoke your access to the Services — or any part of them — at any time and at its sole discretion, without prior notice. Even in the event of termination, you will remain responsible for any amounts due up to the effective date of termination, including amounts related to purchases already made or obligations arising before the interruption.

Certain provisions of these Terms will remain in effect after termination. These include, without limitation, sections relating to Intellectual Property, Feedback, Termination, Warranty Limitations, Liability Limitations, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other clause that by its nature is intended to survive termination of the contractual relationship.

These provisions remain valid precisely due to their protective function, for both you and ReBoxLab, ensuring certainty and continuity with respect to obligations arising during your use of our Services.

SECTION 15 – DISCLAIMER OF WARRANTIES

The information made available within or through ReBoxLab Services is provided for general informational purposes only. While we strive to ensure that all content is accurate, complete, and up to date, we cannot guarantee that the information is error-free, always current, or suitable for every circumstance. Any reliance you place on such information is at your own discretion, and ReBoxLab shall not be liable for any loss or damage arising from such reliance by you or other users.

EXCEPT AS EXPRESSLY PROVIDED BY REBOXLAB AND WITHOUT PREJUDICE TO THE STATUTORY LEGAL WARRANTY OF CONFORMITY PROVIDED UNDER CONSUMER LAW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE.” To the maximum extent permitted by applicable law, we make no additional warranties, representations, or conditions, express or implied, regarding the Services or products, including — without limitation — implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, durability, or non-infringement of third-party rights.

We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, nor that any malfunctions will be corrected immediately. Some jurisdictions do not allow the exclusion or limitation of implied warranties; in such cases, the above limitations apply only to the maximum extent permitted by law and do not affect non-waivable consumer rights.

Legal warranty for used, refurbished, or returned goods

Products sold by ReBoxLab fall within the category of used or refurbished goods, including new items originating from returns, tested products, refurbished goods, or items with opened or damaged packaging. Under Italian law, these goods are covered by a statutory legal warranty of conformity lasting 24 months, which may be reduced to 12 months only if the reduction is:

  • clearly communicated before purchase,
  • expressly accepted by the consumer at the time of ordering.

ReBoxLab applies this reduction to 12 months in full compliance with Article 133, paragraph 4, of the Italian Consumer Code. The legal warranty begins from the date of delivery and covers only defects of conformity not caused by improper use, normal wear and tear, or failure to follow manufacturer instructions.

Any aesthetic defects, superficial marks, missing elements, or imperfections already disclosed in the product listing — and clearly shown in photos or descriptions — are not covered by the warranty, as they represent known characteristics communicated transparently before sale.

To ensure full transparency, the reduction of the warranty to 12 months is:

  • clearly indicated in the product listing,
  • referenced in the cart and/or during checkout,
  • accepted by the customer through order confirmation (e.g., “By confirming the order, I declare that I accept that the product is sold as used and is covered by a 12-month legal warranty”).

This reduction does not limit or eliminate non-waivable consumer rights under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REBOXLAB, ITS PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, COLLABORATORS, AGENTS, AFFILIATES, SERVICE PROVIDERS, LICENSORS, AND ANY ENTITY ASSOCIATED WITH SHOPIFY SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DAMAGES OF ANY KIND — WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL — ARISING FROM OR RELATED IN ANY WAY TO THE USE OF THE SERVICES OR THE PURCHASE OF PRODUCTS THROUGH THE SERVICES.

This includes, without limitation, damages related to loss of profits, lost revenue, loss of data, replacement costs, business interruption, technical malfunctions, or any other economic loss arising from contractual liability, tort liability (including negligence), or any other theory of liability, even if ReBoxLab has been advised of the possibility of such damages.

ReBoxLab shall not be liable for claims relating to the use of the Services or purchased products, including — by way of example — inaccuracies or omissions in content, service interruptions or delays, technical malfunctions, viruses, cyberattacks, data loss, or damages resulting from the use of content or products made available through the Services.

In all cases, this limitation of liability does not restrict or prejudice non-waivable consumer rights recognized by applicable law, nor does it exclude liability in cases where such exclusion is not legally permitted.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ReBoxLab, Shopify, and all affiliates, partners, officers, directors, employees, agents, service providers, licensors, and collaborators from any loss, damage, liability, cost, penalty, claim, or demand — including reasonable legal fees — brought by third parties arising from:

  • your violation of these Terms and Conditions of Service or related documents;
  • your violation of laws, regulations, or third-party rights (including intellectual property, personality rights, privacy, or any protected right);
  • any use of the Services by you or through your account, whether authorized or unauthorized.

If we receive a claim subject to indemnification, we will notify you as soon as reasonably possible. A delayed notification does not invalidate your obligations unless you demonstrate that the delay materially impaired your ability to defend yourself.

ReBoxLab reserves the right — but not the obligation — to assume control of the defense of such claims at your expense, including the appointment of legal counsel. In such cases, we will not accept settlements imposing non-financial obligations on you without your prior written consent, which shall not be unreasonably withheld.

You remain obligated to cooperate fully in the defense of any claim, providing documents, information, evidence, and assistance as necessary.

SECTION 18 – SEVERABILITY

If any provision of these Terms and Conditions of Service is found to be unlawful, void, or unenforceable by a competent authority, that provision shall be enforced to the maximum extent permitted by applicable law or deemed severable from the remainder of the agreement.

The invalidity or unenforceability of any clause shall not affect the validity, effectiveness, or enforceability of the remaining provisions, which shall remain fully in force. The objective is to ensure that the agreement continues to function coherently and bindingly even if a clause cannot be applied.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

The failure by ReBoxLab to exercise or enforce any right or provision contained in these Terms and Conditions of Service shall not constitute a waiver of such right or provision. Any waiver shall be valid only if expressly confirmed in writing by ReBoxLab.

These Terms and Conditions of Service, together with all policies, communications, or operating rules published by us on this website or relating to the Services, constitute the entire agreement between you and ReBoxLab and govern your use of the Services. These Terms supersede any prior or contemporaneous agreements, communications, proposals, or understandings — whether written or oral — between you and us regarding the use of the Services (including any previous versions of these Terms).

Any ambiguity in the interpretation of these Terms and Conditions of Service shall not be construed against the drafting party but shall be interpreted according to principles of good faith, clarity, and consistency with the overall structure of the agreement.

SECTION 20 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise convey this agreement, or any of the rights or obligations arising under these Terms and Conditions of Service, without the prior written consent of ReBoxLab. Any attempted assignment without such authorization shall be null and void.

ReBoxLab reserves the right to transfer, assign, or delegate these Terms — and the rights and obligations arising from them — to third parties at any time without requiring your consent or prior notice. This includes, by way of example, corporate transactions, business reorganizations, transfers of business units, or partnerships with new commercial partners.

Any such transfer will always comply with applicable law and will not prejudice your rights as a consumer.

SECTION 21 – GOVERNING LAW

These Terms and Conditions of Service, as well as any separate agreement through which we provide you with the Services, are governed by and interpreted in accordance with Italian law.

For any dispute relating to the interpretation, application, or execution of these Terms, jurisdiction is assigned to the courts of the consumer’s place of residence or domicile, as provided by Article 66-bis of the Italian Consumer Code.

For customers acting as professionals or businesses (B2B), exclusive jurisdiction is assigned to the court of ReBoxLab’s registered office, without prejudice to the possibility of agreeing on alternative or out-of-court dispute resolution methods.

SECTION 22 – HEADINGS

The headings and section titles used in these Terms and Conditions of Service are included solely for convenience and readability. They do not limit, modify, or define the content of the individual clauses, nor do they affect the meaning or scope of the provisions contained in these Terms.

SECTION 23 – CHANGES TO TERMS AND CONDITIONS

The most current version of these Terms and Conditions of Service is always available on this page, and we encourage you to review it regularly to stay informed of any updates.

ReBoxLab reserves the right, at its sole discretion, to update, modify, or replace any part of these Terms by publishing changes directly on our website. It is your responsibility to periodically check for updates. If substantial modifications are made that affect your rights or obligations, we will notify you in accordance with applicable law and indicate the date on which the changes will take effect.

Continued use of the Services after the publication of changes constitutes full and informed acceptance of the updated Terms and Conditions of Service. If you do not agree with the modifications, you must stop using the Services.

SECTION 24 – CONTACT INFORMATION

For any questions, requests for clarification, or communications relating to these Terms and Conditions of Service or more generally to the use of the Services offered through the ReBoxLab website, you may contact us using the official contact details below.

ReBoxLab is a trademark of MAGUSA SRL, the company responsible for website management, commercial operations, and customer support.

Owner of the website and Services
MAGUSA SRL
VAT Number: IT05741550650
Via Gustavo Origlia 1
84014 – Nocera Inferiore (SA)
Italy

Customer support and communications
📨 Email: support@reboxlab.com
📞 Phone: +39 08118216633

For any need — including questions about orders, shipping, returns, refunds, or our policies — our team is available to provide assistance and information as quickly as possible.